The first college textbook designed both as an introduction to the hospitality industry and as an integral part of a complete, skills-based hotel/resort management curriculum, this widely adopted volume focuses on the practical, job-related skills, as well as the general and technical knowledge, required of a qualified entrant into the modern hospitality field. Each chapter is designed with an emphasis on the goals, objectives, and skills required to create not only competency in the hotel industry, but the potential for future advancement.